At The Planet Aaura, we aim to make order delivery clear and convenient. This policy explains how orders are processed, dispatched, and delivered.
1. Order Processing
Orders are processed after successful placement and payment confirmation, where applicable. Processing times may vary depending on product availability, order volume, holidays, and other operational factors.
The estimated processing time is [insert processing time] business days.
2. Shipping Locations
We currently deliver to [list the states, regions, or countries served]. Delivery availability may vary by location and courier service coverage.
Please enter your complete and accurate shipping address and contact details when placing an order.
3. Delivery Time
The estimated delivery time is [insert estimated delivery window] business days after dispatch.
Delivery estimates are indicative and may be affected by courier delays, weather, public holidays, operational disruptions, or circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
Orders eligible for free shipping will be subject to the conditions displayed on the website.
5. Order Tracking
Where tracking is available, tracking details will be shared through [email/SMS/WhatsApp/customer account] after dispatch.
Customers can contact us at [support email] for help with order status.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate delivery information. If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, additional shipping charges or other arrangements may apply, subject to applicable law and the circumstances of the order.
7. Delayed, Lost, or Damaged Shipments
If your order is delayed, appears lost, or arrives damaged, please contact us at [support email] or [support phone number] with your order number and relevant details.
We will review the issue and coordinate with the delivery partner where necessary.
